FAQs
frequently asked questions
FAQs
Can I modify or update my order?
To add items to your order, you will need to place a separate order for the additional products. To cancel an item, please contact our accounts team by phone or email.
When can I expect my delivery?
While we cannot guarantee an exact delivery time, most deliveries are made before 5pm.
What payment methods do you accept?
Payment can be made through debit or credit cards which are processed by our partner Stripe which cover Visa, Mastercard & Amercian Express.
How will I know if my order has been confirmed?
Once your order has been placed, you will receive an email confirming the items you have ordered.
How will my order be delivered?
We deliver to a large part of the UK using our own fleet of vans. However, if you are located outside this area, we can arrange delivery via a courier service.
Can I arrange a refund for my order?
If for any reason we are unable to supply part of your order, we will contact you to offer a suitable replacement of similar or higher value at the same price. At that stage, you are of course free to cancel your order. If you are not satisfied with the replacement item upon delivery, we will provide a full refund.
Do you use temperature-controlled packaging?
We use fully insulated packaging, and your order will be carefully packed to help ensure the contents stay chilled. However, once your delivery arrives, we recommend placing the items directly into the fridge (or freezer, if preferred) as soon as possible.
Do you offer delivery outside the UK?
At present, we deliver orders within the UK only.
How long will my order take to arrive by courier?
For courier deliveries, your order will be sent using a next-day delivery service after it has been dispatched from our shop.
Where does your meat come from?
With our ‘farm to fork’ quality meat, we have been working with the same local farms for over forty years.