1. Introduction
Cow & Sow (Bristol) Limited is committed to protecting the privacy of all customers in the group irrespective of the relationship that you have with us. This Consumer Privacy Policy applies to the personal data that we collect and use for all our customers.
By providing your personal data to us you acknowledge that it will be processed in accordance with this policy.
2. Who is responsible for your data
To facilitate the delivery of our products and services Cow & Sow (Bristol) Limited shares data within the group and is responsible for customer data. Our company registration number is 13681117. Our registered address is 4th Floor St James House, St James Square, Cheltenham, GL50 3PR. We can also be contacted via email to [email protected]
3. Personal data we collect about you
We collect personal data for a variety of purposes as outlined in section 3. You will provide much of this data to us directly by completing online forms or by communicating with our employees but we also gather some data via the digital interactions that you have with us.
Name and contact details (email address, telephone number
and postal address)
When you book a table/function
When you choose to receive marketing communication
When you provide us with feedback or submit an enquiry
When you use the free Wireless Social WiFi in our venues
Date of Birth
To confirm that you are over 18 in order to receive licensed goods and services
When you choose to provide it for marketing personalisation
Interests
When you choose to provide it for marketing personalisation
Dietary and special needs requirements
When you choose to provide it when booking a table / function
Information about other guests on your booking including details of any children
When you provide them on behalf of others as part of making a table / function booking
The correspondence that you have with us (eg emails, letters, calls)
When you contact us or we contact you. This may include telephone call recording
Your location / visit information
When you use our free Wireless Social WiFi in our venues
When you make a booking
Your food / drink transaction details
When you book a table
CCTV Recording
When you visit certain venues
Information about how you use our websites including IP address and Google Analytics.
When you browse our website
Device Information
When you use our free Wireless Social WiFi in our venues
Special Category Personal Data
The GDPR definition of Sensitive Personal Data includes data relating to health and religious beliefs. As a result of you telling us that you have an allergy or a specific dietary requirement you may reveal medical conditions or religious beliefs. Sensitive Data will only be processed in order to deliver the products / services that you purchase from us.
4. How and why we use your personal data
We use your personal data to provide the following services
To deliver your bookings. When you book with us we will use your information to confirm your booking and any payments you have made and to send a follow up email for your valued feedback.
To keep you informed of our products, services, offers and promotions. We may send you marketing communications about our food and drink if you have indicated that you are happy to receive these (e.g. when you opt in to marketing when you book from us).
We will monitor opens / clicks and offer redemption on marketing emails to assess engagement.
To personalise and improve your customer experience. We may use your personal data in order to tailor our services to your needs and preferences and to provide you with a personalised customer experience.
To optimise the performance of our websites. We may also collect information on how you use our websites including the pages that you visit and the search criteria that you perform in order to optimise the performance of the website and personalise content that you see.
To meet our legal obligations. We are required to keep certain records for legal reasons – for example invoices that we issue. We will keep and use this data in line with our legal requirements.
We may use CCTV to deter and detect crime and civil offences, to support court action and comply with our legal licensing requirements. We may also use CCTV to provide a safe environment for our staff and customers. We may use CCTV to facilitate entry / exist from buildings and improve customer service.
For market research and to deliver business insight to help us ensure that our products and services remain relevant.
5. Sharing your personal data.
6. The legal basis for processing your Data
We rely on the following reasons for using your data.
7. Retention and Security of your Data
We will only retain your personal data for as long as is necessary. This duration will depend on the type of data and the reason for processing it. For example:
8. Your Rights
You have certain rights in relation to the personal information we hold about you. Some of these rights only apply in certain circumstances. In order to exercise these rights please contact us using the contact details below. Please note that we will require proof of identity as part of this request and most rights are subject to limitations and exceptions. We will provide reasons if we are unable to comply with any request for the exercise of your rights.
9. Cookies
Like many other business’ we may use cookies on our website. Cookies are small pieces of information that are stored on your computer or mobile device that record how you use the site. Cow & Sow use cookies for Meta and Google. We also use cookies for Guestwise, detail is below:
_CM
Domain: thecowandsow.co.uk
Type: Analytics
Description: This cookie is installed by Guestwise, one of our technology providers, for
the purpose of enhancing your experiences on this website. The cookies store information
anonymously and assign a randomly generated number to identify unique visitors. The
cookie is used to persist session state. This cookie will also be utilised in order for the
Refer a Friend and Spin To Win features to work and the cookie will track referrals (and
acceptances) and/or the number of spins by a guest and will be used to identify guests to
provide guest rewards.
Duration: 12 Months
Essential or Non-Essential: Non-Essential
_CM_ID
Domain: thecowandsow.co.uk
Type: Analytics
Description: This cookie is installed by Guestwise, one of our technology providers, for
the purpose of enhancing your experiences on this website. The cookie stores information
anonymously and assign a randomly generated number to identify unique visitors. The
cookie is used to understand visitor, session, campaign data and to tailor and personalise
website experiences for returning visitors. This cookie will also be utilised in order for the
Refer a Friend and Spin To Win features to work and the cookie will track referrals (and
acceptances) and/or the number of spins by a guest and will be used to identify guests to
provide guest rewards.
Duration: 12 Months
Essential or Non-Essential: Non-Essential
10. Updates to our Privacy Policy
We may make changes to this Privacy Policy from time to time, when we do we will publish the updated version on our websites.
11. Contact Information
If you have any questions about this policy or how your data is processed, please contact us at Cow & Sow (Bristol) Limited, 4th Floor, St James House, St James Square, Cheltenham, GL50 3PR. We can also be contacted via email to [email protected].
You can unsubscribe from our marketing communication at any time by clicking the unsubscribe link at the bottom of any of our marketing communications.
Privacy Policy
This website, and third party technical providers, collect anonymous technical information and data, on hosting services for statistical, performance, and visitor experience purposes. This may include your Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, mobile identifiers, UTM’s, browsing behaviour, and cookie, tracking pixel, and beacon identifiers.
We use this anonymised information to analyse how the digital services are functioning and how users engage with them, in order to gain insights and continuously improve the digital services. Additionally, we use this data to support website and user experience functionality, such as enabling features based on device type, optimising page performance, and ensuring content is displayed properly. In some cases, this data allows us to tailor the experience for guests—for example, by making certain services or content available based on the anonymised information including location, UTM’s, browser behaviour, or technical setup.
We may also use this information to support our services across channels, including our mobile applications and other digital services. Anonymised Information may be shared with or utilised by third parties we work with, for the purposes outlined above.
Queen Square
63 Queen Square
Bristol, BS1 4JZ
0117 4725555
Clifton
46 Whiteladies Road
Bristol, BS8 2NH
0117 2356358
Birmingham
One Chamberlain Square
Birmingham, B3 3AX
0121 798 2131
©2023, Cow & Sow Limited. Company Registered in England and Wales Company No.13681117 VAT No. 395268159. Built by EDGEY.