1. Introduction
Cow & Sow (Bristol) Limited is committed to protecting the privacy of all customers in the group irrespective of the relationship that you have with us. This Consumer Privacy Policy applies to the personal data that we collect and use for all our customers.
By providing your personal data to us you acknowledge that it will be processed in accordance with this policy.
2. Who is responsible for your data
To facilitate the delivery of our products and services Cow & Sow (Bristol) Limited shares data within the group and is responsible for customer data. Our company registration number is 13681117. Our registered address is 4th Floor St James House, St James Square, Cheltenham, GL50 3PR. We can also be contacted via email to [email protected]
3. Personal data we collect about you
We collect personal data for a variety of purposes as outlined in section 3. You will provide much of this data to us directly by completing online forms or by communicating with our employees but we also gather some data via the digital interactions that you have with us.
Name and contact details (email address, telephone number
and postal address)
When you book a table/function
When you choose to receive marketing communication
When you provide us with feedback or submit an enquiry
When you use the free Wireless Social WiFi in our venues
Date of Birth
To confirm that you are over 18 in order to receive licensed goods and services
When you choose to provide it for marketing personalisation
Interests
When you choose to provide it for marketing personalisation
Dietary and special needs requirements
When you choose to provide it when booking a table / function
Information about other guests on your booking including details of any children
When you provide them on behalf of others as part of making a table / function booking
The correspondence that you have with us (eg emails, letters, calls)
When you contact us or we contact you. This may include telephone call recording
Your location / visit information
When you use our free Wireless Social WiFi in our venues
When you make a booking
Your food / drink transaction details
When you book a table
CCTV Recording
When you visit certain venues
Information about how you use our websites including IP address and Google Analytics.
When you browse our website
Device Information
When you use our free Wireless Social WiFi in our venues
Special Category Personal Data
The GDPR definition of Sensitive Personal Data includes data relating to health and religious beliefs. As a result of you telling us that you have an allergy or a specific dietary requirement you may reveal medical conditions or religious beliefs. Sensitive Data will only be processed in order to deliver the products / services that you purchase from us.
4. How and why we use your personal data
We use your personal data to provide the following services
To deliver your bookings. When you book with us we will use your information to confirm your booking and any payments you have made and to send a follow up email for your valued feedback.
To keep you informed of our products, services, offers and promotions. We may send you marketing communications about our food and drink if you have indicated that you are happy to receive these (e.g. when you opt in to marketing when you book from us).
We will monitor opens / clicks and offer redemption on marketing emails to assess engagement.
To personalise and improve your customer experience. We may use your personal data in order to tailor our services to your needs and preferences and to provide you with a personalised customer experience.
To optimise the performance of our websites. We may also collect information on how you use our websites including the pages that you visit and the search criteria that you perform in order to optimise the performance of the website and personalise content that you see.
To meet our legal obligations. We are required to keep certain records for legal reasons – for example invoices that we issue. We will keep and use this data in line with our legal requirements.
We may use CCTV to deter and detect crime and civil offences, to support court action and comply with our legal licensing requirements. We may also use CCTV to provide a safe environment for our staff and customers. We may use CCTV to facilitate entry / exist from buildings and improve customer service.
For market research and to deliver business insight to help us ensure that our products and services remain relevant.
5. Sharing your personal data.
6. The legal basis for processing your Data
We rely on the following reasons for using your data.
7. Retention and Security of your Data
We will only retain your personal data for as long as is necessary. This duration will depend on the type of data and the reason for processing it. For example:
8. Your Rights
You have certain rights in relation to the personal information we hold about you. Some of these rights only apply in certain circumstances. In order to exercise these rights please contact us using the contact details below. Please note that we will require proof of identity as part of this request and most rights are subject to limitations and exceptions. We will provide reasons if we are unable to comply with any request for the exercise of your rights.
9. Cookies
Like many other business’ we may use cookies on our website. Cookies are small pieces of information that are stored on your computer or mobile device that record how you use the site.
10. Updates to our Privacy Policy
We may make changes to this Privacy Policy from time to time, when we do we will publish the updated version on our websites.
11. Contact Information
If you have any questions about this policy or how your data is processed, please contact us at Cow & Sow (Bristol) Limited, 4th Floor, St James House, St James Square, Cheltenham, GL50 3PR. We can also be contacted via email to [email protected].
You can unsubscribe from our marketing communication at any time by clicking the unsubscribe link at the bottom of any of our marketing communications.
